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Fitbit users struggle with “very frustrating” app bugs for months

NewsTech

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Reading time: 1 min.
Fitbit's Charge 6.

Enlarge / Fitbit's Charge 6. (credit: Google)

Users of Fitbit’s iOS and Android apps have been reporting problems with the apps' ability to sync and collect and display accurate data. Some have been complaining of such problems since at least April, and Fitbit has been working on addressing syncing issues since at least September 3. However, Google's Fitbit hasn't said when it expects the bugs to be totally resolved.

On September 3, Fitbit's Status Dashboard updated to show a service disruption, pointing to an incident affecting the web API.

"Some users may notice data discrepancies or syncing issues between [third-party] apps and Fitbit. Our team is currently investigating the root cause of the issue," the dashboard reads.

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