It was previously reported that some Apple Savings Account customers were experiencing delays when transferring funds from the account. It seems that the company is aware of the issue along with Goldman Sachs. Both parties are now working together to compensate affected users with a reward. If you are one of the affected users, Apple and Goldman Sachs are rewarding Apple Savings Account customers with a $100 credit as one-time compensation for the delays.
Apple and Goldman Sachs reward customers $100 who faced delays in Apple Savings account fund transfer
Initially reported by MacRumors, one of the users received an email from Apple and Goldman Sachs concerning their Savings Account. The email suggests that the delays that customers are experiencing are not part of the standard set by the service and to compensate for the delays, a $100 will be credited as a reward for the goodwill and loyalty to the service. Here's what the email reads:
"The experience we provided for a withdrawl request you made for your Savings account in May did not meet our standards.
Thank you for your patience while we completed our internal reviews. We are making a one-time goodwill credit of $100 to your Savings account as a courtesy to you for the experience.
While the company is aware of the issue, it is not clear how many users are affected by the delays in service. Additionally, it is also not clear if the company will be crediting $100 as a reward for all customers who were affected. What this means is that the delay is different for each customer and the company could have set a limit for the number of days delayed for the transaction to go through. It is also possible that Apple and Goldman Sachs would credit $100 as a reward for every customer who was a victim of the delay, even by a single day.
The delays came up for some customers due to a security process that aims to secure accounts. The system could have triggered false alarms when transferring large amounts of money. However, only a small portion of the customers were affected. Goldman Sachs is also looking to end its partnership with Apple as it is looking to cut down on consumer-centric business. However, no exact details on the decision are available as of yet. This is all there is to it, folks. Are you one of the lucky ones who received a $100 credit reward from Apple?
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